Refund Policy

Starter ($20/month) and Pro ($60/month) plans are billed monthly in USD. Your subscription renews automatically each billing period unless you cancel before the renewal date.

Agency plans are subject to separate terms agreed upon at the time of purchase.

You may cancel your subscription at any time through the Paddle billing portal or by contacting oguz@ctrlwe.net. After cancellation, you retain access until the end of your current paid billing period.

Cancellation stops future charges but does not automatically refund the current period unless eligible under Section 3.

14-day money-back guarantee: If you are unsatisfied with the Service, you may request a full refund within 14 days of your first paid subscription charge. Contact oguz@ctrlwe.net with your account email and Paddle transaction reference.

After 14 days, subscription fees are generally non-refundable. Partial refunds for unused time are not provided except where required by applicable law.

If a technical issue on our side prevents you from using the Service for an extended period, contact us and we will review your case individually.

If you have a billing concern, please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

Email oguz@ctrlwe.net with the subject "Refund Request", including your account email, plan name, and date of charge. We aim to respond within 3 business days.

Approved refunds are processed through Paddle to your original payment method. Processing times depend on your bank or card issuer (typically 5–10 business days).

Billing and refund questions: oguz@ctrlwe.net